FAQ


COVID-19 Update

Telehealth is still offered for patients who cannot make it in for their appointment.

As per the indications of our regulatory college and public health authorities, we will be taking extra precautions to keep you and our staff safe.

New Clinic Policy during Covid-19 for patients:

  1. You MUST confirm attendance and fill out the pre-screening questionnaire in the reminder email that will be sent to you 2 days prior to your appointment. If you have any of the pre-screening symptoms, we ask you to please reschedule your appointment to 10 days later. We also recommend that you should complete the Ontario Government’s self-assessment; https://covid-19.ontario.ca/self-assessment/.
  2. We recommend you waiting outside if weather permits or in your car. Limited seats available inside.
  3. Please remove shoes & follow signs to sanitize your hands.
  4. A face mask must be worn. You can purchase one for $1 at the front desk.
  5. Strict 24hr cancellation policy. Patients will be charged 50% of the treatment fee for cancellations made within 24 hours or missed appointments.

New measures for clinic & staff:

  1. Sanitation & Cleaning reinforcements
  2. Social distancing within clinic
  3. Waiting room chairs limited and spaced apart – patients are encouraged to wait outside
  4. Practitioners are spreading out appointments to incorporate proper sanitization between patients
  5. Face masks required for practitioners and patients
  6. Staff and practitioners are pre-screened the same way as patients
  7. We will do our best to accommodate all patients while respecting physical distancing directives





Direct Billing

Direct billing available for the following insurance providers.

Chiropractic

What is it?

The word “chiropractic” means “treatment by hand.” Chiropractors specialize in the musculoskeletal and the nervous system, promoting optimal functions of the body; including joints, bones, muscles, ligaments or tendons of the human body. Chiropractors are trained to assess and improve functions of the body while utilizing different treatment techniques to alleviate pain and to increase mobility by a personalized treatment plan.

When should I see a Chiropractor?

Chiropractors are musculoskeletal specialists. Most patients come in for problems ranging from:

  • Posture
  • Back pain
  • Neck pain & headaches
  • Plantar Fasciitis
  • Frozen Shoulder
  • Arthritis
  • Pinched nerves
  • Shoulder & Knee pain
  • Repetitive injury
  • Sprains & strains
  • Tendonitis
  • Post-operated surgery – rehab based

Even if you do not have painful symptoms, chiropractic care can help you maintain a healthy spine and body.

What should I expect in a treatment?

It will be different for everyone as the treatment plan is designed to cater individual needs.
Chiropractors have a variety of tools in their toolbox:

  • Spinal Manipulation Technique (a quick and precise force through the restricted joint to gain proper motion)
  • Soft Tissue Technique
  • Mobilization
  • Laser Therapy
  • Acupuncture
  • IFC
  • Ultrasound
  • Distraction
  • Exercises

Do I need a medical note?

No, Chiropractors are primary health care providers. You do not need a referral.

Is it covered by OHIP or extended health care benefits?

It is not covered by OHIP.
Most extended health care benefits cover Chiropractic. Please check with your individual policy to determine type of coverage.



Registered Massage Therapy

What is it?

Massage Therapy is a therapeutic hands-on treatment of the soft tissues of the body, for the purpose of restoring, maintaining and enhancing the well-being of the client.
It also helps improve physical functions, immune functions, blood and lymphatic flow, which will speed up the healing process and boost the immune system.

When should I see a Massage Therapist?

Massage Therapy is an effective tool for treating and managing conditions such as:

  • Headaches & migraines
  • Neck & back pain
  • Whiplash injuries
  • Postural conditions
  • Sprains & strains
  • Stress & anxiety
  • Sports injuries
  • Arthritics
  • Pinched nerves
  • Tendonitis
  • Repetitive injuries
  • Pre- & Post-pregnancy massage

Do I need a medical note?

To be reimbursed under your extended health benefits, you may require a medical note from a physician.
Please check with your individual policy to determine requirements.

Is it covered by extended health care benefits?

Yes, most extended health care benefits cover Massage Therapy.
Please check with your individual policy to determine type of coverage.



Physiotherapy

What is it?

Physiotherapy helps restore movement and functions of the body for those affected by injuries, illnesses or disabilities. They maintain health for people of all ages and maximize their strength, function, movement, and overall well-being through exercise, manual therapy, education and advice.

When should I see a physiotherapist?

Physiotherapists provide rehabilitation, education and treatment of various conditions, including:

  • Prevention of injuries
  • Posture
  • Alleviating pain
  • Stretching
  • Physical limitation
  • Exercise & conditioning

What should I expect in a treatment?

It will be different for everyone as the treatment plan is designed to cater individual needs. Physiotherapists have a variety of tools in their toolbox:

  • Tailored exercises
  • Manual therapy
  • Education and medical advice

Do I need a medical note?

No, Physiotherapists are primary health care providers. You do not need a referral.

Is it covered by OHIP or Extended health care benefits?

It is not covered by OHIP.
Most extended health care benefits cover Physiotherapy. Please check with your individual policy to determine type of coverage.



Acupuncture

What is it?

Acupuncture is a form of Traditional Chinese Medicine that has been practiced for centuries to unblock or re-balance the energy flow in the body. It is a safe and effective alternative to medication which can be used to encourage natural healing, re-balance blood circulation, relieve pain and improve the function of cells, tissues and organs in the body.

Not comfortable with needles?

There are other methods that can help restore the energy balance within the body without the use of needles such as Cupping, Moxibustion, diet and lifestyle education.
Cupping involves the application of gentle suction on the body, while Moxibustion involves the application of heat over acupuncture points to help stimulate the energy flow. It is proven to be safe for people of all ages.

When should I see an Acupuncturist?

Acupuncturists treat:

  • Allergies
  • Depression
  • Concussion & Headaches
  • Diabetes
  • Diarrhea & Constipation
  • Dizziness
  • Vertigo
  • Infertility
  • Inflammation
  • Arthritis
  • Stroke Recovery
  • Tinnitus
  • TMJ
  • Chronic & Acute pain

What should I expect in a treatment?

It will be different for everyone as the treatment plan is designed to cater individual needs.
Acupuncturists have a variety of tools in their toolbox:

  • Acupuncture Needle Insertion
  • Soft Tissue Technique
  • Mobilization
  • Moxibustion
  • Cupping
  • Lifestyle counselling

Do I need a medical note?

No, you do not need a medical note.

Is it covered by OHIP or Extended health care benefits?

It is not covered by OHIP.
Most extended health care benefits cover Acupuncture. Please check with your individual policy to determine type of coverage.



Naturopathy

What is it?

Naturopathic medicine allows for identification of biochemical and physiological imbalances within the body. By using natural and scientifically proven solutions, naturopathy can rectify these imbalances. To achieve an optimum level of health, contact our doctor today for a complete consultation.

What would I expect in a treatment?

  • Acupuncture
  • Nutrition counselling
  • Herbs
  • Supplements
  • Lab test referrals
  • Cupping

Do I need a medical note?

No, Naturopathic doctors are primary health care providers. You do not need a referral.

Is it covered by OHIP or Extended health care benefits?

It is not covered by OHIP.
Most extended health care benefits cover Naturopathy. Please check with your individual policy to determine type of coverage.



Custom-Made Orthotics

What is it?

Orthotic is a custom insole that can be discreetly inserted into the shoe to support, align, prevent and/or accommodate foot abnormalities and improve foot functions.

What are the benefits?

Helps with but not limited to:

  • Maintain correct alignment of foot and leg
  • Provide support for the arch of the foot
  • Alleviate pain in the foot, ankle, leg and lower back
  • Redistributes your weight evenly

What are the common problems it treats?

  • Foot pain, knee pain, hip pain, low back pain
  • Plantar Fasciitis
  • Flat feet
  • Heel pain
  • Arch pain
  • Prevention of bunions
  • Absorbing shock

Is it covered by Extended health care benefits?

Most EHB covers custom-made orthotics, please follow the next steps to find out your eligibility:

  • Call your insurance to ask if you are covered
  • Call your insurance to ask if a Chiropractor can dispense it for you
  • Call your insurance to ask if you need a medical prescription (if yes, you need to obtain from a physician, podiatrist or chiropodist)

How do I claim?

You will need 4 items:

  • Medical prescription (obtained prior to the appointment)
  • Biomechanical assessment and gait analysis (provided after the appointment)
  • Receipt (provided after the appointment)
  • Manufacture description (provided after the appointment)

Compression Stockings


Compression stockings offers medical grade compression to your legs to improve blood circulation.
Used for tired and achy legs, spider/varicose vein, shock absorption/reduce lactic acid during sports, pregnancy swelling and more.

Recommended for you if:

  • You stand or walk a lot
  • You are a frequent flier
  • You are a runner
  • You sit a lot
  • You are pregnant
  • You start seeing bumpy veins on your legs


Intravenous (IV) VItamin Drip

Is IV safe?

Our Naturopathic Doctor will make sure it is safe for you at the initial assessment. We will let you know immediately if we believe it is not safe.

What can I expect from the Initial IV Appointment?

The IV initial assessment is REQUIRED for all patients getting IV for the first time at Motion Care. Your Naturopathic doctor will make sure that IV is safe for you as well as establish an individualized IV treatment plan for your goals. It is possible to get treated during this session, however, for a more comprehensive IV bag, it is required that you have blood work for the following: Complete blood count, liver function and kidney function. The lab requisition can be obtained through your family doctor or our Naturopathic doctor. If you are looking to get an IV treatment on the same day, please come in with the above blood work information that was done within 1 year of your appointment.

My most recent bloodwork was done just over 1 year ago. Can I still have the IV treatment?

Unfortunately, bloodwork needs to be within 1 year of your appointment. You would need to obtain another requisition through your family doctor or your naturopathic doctor. Blood work assessing complete blood count, liver and kidney function is required to assess the safety of IV treatment for you.

How long does vitamin nutrients last in the body?

It lasts around 2-3 weeks. However, some people may have a more drastic vitamin and nutrient deficiency at the beginning of the IV sessions. Those people may feel the effect of IV weaning after a week.

What effect would I feel with IV?

This depends on what nutrients are in the bag. Most commonly with our B combo, you should feel more alert, less brain fog, better attention span, and more energy throughout your day. With our Glutathione, after several treatment sessions, you should see clearer skin tones.
A selective small percentage of people will feel slightly sluggish the day after, and that will be because of cellular repairs in the body that might be temporarily taking up some energy.

If I was diagnosed with something, would IV be beneficial for me?

Yes! Absolutely! Speak with our Naturopathic Doctor about what formula would be good for your specific condition!

Can you do house calls with IV?

Unfortunately, we cannot due to the requirement of all emergency-related equipment such as AED, Oxygen tank etc. However, our clinic is wheelchair accessible and disability-friendly.